Business calls over the internet, at a fraction of the cost
A SIP trunk replaces traditional physical phone lines with a flexible, internet-based connection.
It cuts your telephone costs, lets you add call channels instantly, and gives you phone numbers
almost anywhere in the world without opening an office there.
Three things change the day you move off physical phone lines.
Slash your call costs
Pay VoIP rates instead of renting physical lines. Calls to Malaysian mobiles and fixed lines start from RM0.08 per minute, and calls between your own branches and users are free.
Scale channels instantly
Need more simultaneous calls for a busy season or a new team? Channels are added on our side, with no new wiring, no waiting for line installation and nothing to rip out later.
Numbers anywhere you sell
Set up local phone numbers in over 60 countries without a physical office. Customers call a local number, and the call lands with your team in Malaysia.
Business continuity
Why You Need a Secondary SIP Provider
Relying on just one provider creates a single point of failure. If their network goes down, your entire
business phone system goes offline, and every call a customer makes hits a dead line.
Instant failover
Your PBX automatically reroutes calls through the backup trunk during an outage, so your phone lines keep running and your revenue is protected. No one has to notice, and nobody has to reconfigure anything in a panic.
Infrastructure diversity
Independent providers run on separate underlying carrier networks. If a regional telecommunications problem takes one network down, a trunk on a different network keeps your business reachable.
Already have a provider you are happy with? Keep them. We are often added as the second trunk on
an existing 3CX, Yeastar or Asterisk system, purely as insurance.
1. Add the SIP provider2. Enter your credentials3. Set outbound rules
Rates & plans
What Calls Actually Cost
Prepaid credit or a monthly plan, whichever suits how your business calls. Calls between your own branches and users are always free.
Top destination call rates
Per minute, for the destinations our customers call most.
Destination
Mobile (MYR / USD)
Fixed line (MYR / USD)
Malaysia
MYR 0.10 / USD 0.03
MYR 0.08 / USD 0.02
Singapore
MYR 0.08 / USD 0.02
MYR 0.08 / USD 0.02
Indonesia
MYR 0.35 / USD 0.10
MYR 0.35 / USD 0.10
Philippines
MYR 0.55 / USD 0.16
MYR 0.55 / USD 0.16
Your branches
Free branch-to-branch and user-to-user calls
Other destinations follow our full rates table. Ask us for the latest list, rates are subject to change without prior notice.
Prepaid plans
Top up credit and use it from your IP PBX, softphone or mobile app. Bigger reloads come with bonus credit.
Plan
Credit
Free credit
Malaysia mobile / fixed
Validity
AlienTalk 50
RM50
—
RM0.10 / min
1 year
AlienTalk 100
RM100
RM2
RM0.10 / min
1 year
AlienTalk 300
RM300
RM6
RM0.09 / min
1 year
AlienTalk 500
RM500
RM15
RM0.09 / min
1 year
AlienTalk 1000
RM1,000
RM30
RM0.08 / min
1 year
International calls follow the rates table. Prices exclude SST. Installation charges start at RM100; cabling and PABX configuration are quoted separately.
Postpaid plans
A fixed monthly bill with included minutes and simultaneous VoIP lines.
Plan
Monthly
Free minutes
Extra minutes
VoIP lines
AlienBiz 100
RM100
1,100
RM0.09 / min
4 lines
AlienSave 250
RM250
3,200
RM0.08 / min
8 lines
AlienSave 800
RM800
11,000
RM0.07 / min
20 lines
Free minutes cover Malaysia nationwide and mobile. AlienVoIP to AlienVoIP calls are unlimited and free. Minimum 12-month subscription, for registered Malaysian companies. Free installation within Klang Valley, Penang and Johor. Billing block size: 30 seconds. Prices exclude SST.
DID numbers, local and overseas
Give customers a local number to call, wherever they are. Ideal for businesses using call forwarding into a Malaysian team.
Connected to telcos in over 60 countries
Malaysia, Singapore, Australia, Philippines, Thailand, Indonesia and more
Tell us the country you need and we will confirm availability
Registration form, company documents and address verification apply
RM70per month for an overseas DID (RM420 for the minimum 6 months)
Get a SIP Trunk Quote
Tell us what you are running today and what you want to fix. We will come back with the right
plan, the channels you need, and what the switch involves.
New SIP trunk, or a backup trunk beside your current provider
Keep your numbers, or add local and overseas DIDs
Help configuring 3CX, Yeastar, Asterisk and other SIP systems
No obligation, and no jargon unless you want it
Tell us about your setup
SIP Trunk FAQ
What is a SIP trunk?
A SIP trunk replaces traditional physical phone lines with an internet-based connection between your IP PBX and your VoIP provider. Calls travel over your internet line, so you pay VoIP rates and can add channels without new wiring.
Can I use AlienVoIP as a backup SIP provider?
Yes. Most business PBX systems support more than one trunk. We can be configured as your secondary trunk with failover rules, so calls reroute automatically if your primary provider has an outage.
Which PBX systems work with your SIP trunk?
3CX, Yeastar, Asterisk and FreePBX-based systems, and most other SIP-compatible IP PBX or SBC platforms, subject to technical compatibility and network readiness.
Can I get local and overseas phone numbers?
Yes. DID numbers connect to telcos in over 60 countries, including Malaysia, Singapore, Australia, the Philippines, Thailand and Indonesia. Overseas DID is RM70 per month with a minimum 6-month subscription, and address verification applies.
More questions about plans, credit and hardware? See our full FAQ.
