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A Malaysia-based company who owns a used-car sales platform was looking forward to bridge the gap for its multiple local (Penang, Kuala Lumpur, Johor Bahru) and regional offices (Thailand, Indonesia) with their customers. The car dealer company also wants to setup a call center as well to cater to their huge client base.

Solution

We introduced them to use 1 high-end IP PBX, 1 regular IP PBX and IP Phones. By connecting the IP PBX to VoIP trunks, the online used-car dealer is able to make free interbranch calls for all of their multiple offices located in Malaysia and abroad. Besides that, the car dealer company also saves cost when contacting customer’s local fixed phone line and mobile with the newly setup call center.