VoIP Provider

Call Center IP PBX

Call center IP PBX starts from RM2500.

Simultaneous Calls

Our call center package is based on the number of simultaneous calls (internal & external) that your company makes. Support an unlimited number of extensions.

With the software, you can setup as many extensions you want, and purchase the right amount of license for simultaneous call. It is scalable to cater your expansion need

Complete Phone System

The call center software is capable of providing call switching, routing and queuing. So, it is considered a complete phone system.

With the software, you can even eliminate PBX and use the software to handle your day to day PBX need.

Reports

The call center software will provide advanced real time queue statistics. Advanced agent statistics, additional queue strategies for the administrator.

All reports are customizable and able to give administrator the best view and best support.

Hardware

The call center software will need a server to host. The specification of the server is general, but depend on your license and capability requirement, please contact us for consultation.
There is a few hardware needed to support the call center software:

  1. Server hardware
  2. VoIP gateway, optional for phone line from the telecommunication company

Connect to Your CRM

These CRM is connectable to the Call center software:

  1. Freshdesk
  2. Freshsales
  3. Microsoft Dynamics 365
  4. Salesforce
  1. Vtiger
  2. Zendesk
  3. Zoho

Our Strength

If you are setting up a call center in Malaysia, we are able to provide you with a one stop solution:

  1. Call center software
  2. Call center hardware, including IP Phone
  3. AlienVoIP SIP trunk (one of the best SIP provider in Malaysia)
  4. Maintenance and support

IP Phones or Softphone

You can choose to use IP Phone with the call center software or setup softphone in your PC to connect to the server. Mostly agent will use softphone to make calls.

Best Local PBX Provider and Installer for Office

Call us at +6012 687 2201 or send us an enquiry!